Customer Service
Online Customer Service
Welcome to the California Fruit Gifts® Customer Service information page. It is our pleasure to serve you. If you do not find the answers to your questions here, please contact our Customer Service Center Monday-Friday 8am-5pm (PST) (Toll-free) 1-888-758-2034 or by email 24/7
Our Guarantee
We dedicate ourselves to our customers and those who receive our gifts. If you are not satisfied for any reason, let us know and we will promptly send a replacement gift or provide you with a refund or credit.
Ordering Online
California Fruit Gifts® uses the highest standard of security available. We guarantee absolutely, the security of your information. To purchase any product(s) click the "Add to My Shopping Cart" button located above the large image of the item you have selected. This will take you to the Checkout Page. Fill out the checkout form and remember that for security reasons you must enter the address where the credit card statements are received. Upon completion of your purchase, you will receive an electronic receipt confirming your order. This receipt will include a tracking number for your future reference. In the event that you have to contact us by telephone or email, please indicate your order tracking number for faster response.
Return Policy
Orders may be cancelled prior to shipping. Our daily shipping deadline is 12pm (PST). In the unlikely event that you are not satisfied or a product arrives damaged, please call our Customer Service Department (Toll-free) 1-888-758-2034 within 5 days of receipt. We will be happy to replace the item requested or offer you a refund. We will only refund shipping costs if the return is as a result of our error.
Shipping and Handling
We Ship throughout the continental United States, including Alaska and Hawaii. Orders to Alaska and Hawaii must be shipped using 2 Day Air.
In order to ensure quality and freshness, All our fruit baskets are shipped 3 Day Express Delivery, on Monday and Tuesday only, with standard shipping. Overnight 2 DAY Air and Saturday Delivery is available at an additional cost. California Fruit Gifts® is not responsible for unsuccessful deliveries arising from the recipient not being present at time of delivery or incorrect addresses supplied by the sender. There may be an additional $15.00 fee imposed for redelivery or redirecting a shipment.
Items Ordered will generally ship the same day if the order is received before 12:00pm (PST). Delivery time in transit is calculated from the following day. All Delivery Times are calculated in Business Days. Saturday Delivery is an additional charge and not available in all areas.
We Do Not Deliver Fruit Baskets on Sundays or Mondays.
We do not ship to P.O. Boxes. APO, FPO addresses or to United States Possessions or Territories (Puerto Rico or USVI).
Shipping Wine
PLEASE NOTE: we can only ship wine to these states:
AK, AZ, CA, CO, CT, DC, GA, HI, IA, ID, IN, KS, LA, ME, MD, MI, MN, MO, ND, NE, NH, NM, NV, OH, OR, TN, VA, WA, WI, WV, WY.
Adult signature is required.
Shipping Rates and Options
Shipping charges are calculated per item, we will add additional shipping charges for more than one item in an order. When checking out, you will be given the shipping options available.
Standard Delivery- (Gifts Containing Fruit 2-3 Business Days. All other Non-perishable Gifts 3-5 Business days.)